13 min
What IT does: laptops, accounts and the help desk
Every person at a company needs a laptop that works, the right accounts on their first day, and none of them on the day they leave. That's the IT team's job, plus answering "it's not working" all day.
Ticket 01 · The guess
How many apps does a company use?
Words to know
Sources and every number (3)
Sources
- Businesses at Work 2025 (apps used by Okta's customers, the companies that use Okta to sign their people in to work apps; article of 12 March 2025) · Okta, 2025
- Occupational Outlook Handbook: Computer Support Specialists (pay in May 2025, where they work, jobs in 2025) · U.S. Bureau of Labor Statistics, 2025
- Occupational Outlook Handbook: Information Security Analysts (pay in May 2025, jobs in 2025, projections 2025-35) · U.S. Bureau of Labor Statistics, 2025
Every number
- 101 apps
okta.com ·2025 · The average number of apps each of Okta's customers used, in Okta's Businesses at Work 2025. Okta's customers are companies that use Okta to sign their people in; not all companies. - 150 people
(example number: Our example: the people who work at the home-goods company (head office, warehouse and six stores).) · Our example: the people who work at the home-goods company (head office, warehouse and six stores). - 14 apps
(example number: Our example: the apps one person who is leaving could sign in to.) · Our example: the apps one person who is leaving could sign in to. - $61,860
/year bls.gov ·2025 · Median yearly pay of US computer user support specialists, May 2025 (BLS). - $76,220
/year bls.gov ·2025 · Median yearly pay of US computer network support specialists, May 2025 (BLS). - $129,180
/year bls.gov ·2025 · Median yearly pay of US information security analysts, May 2025 (BLS). - 21%
bls.gov ·2025 · How much BLS projects jobs for information security analysts to grow from 2025 to 2035: a projection, not a count. - 3%
bls.gov ·2025 · How much BLS projects jobs for computer user support specialists to fall from 2025 to 2035: a projection, not a count.